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Know what your customers think

In the past word of mouth recommendations were great but only gave you small numbers of sales. Similarly any bad experiences that were shared tended not to have a mass impact.

However, the game has changed with 90% of consumers reading online reviews before visiting a business and 88% of consumers saying they trust online reviews as much as a personal recommendation. Understanding, monitoring and managing the feedback your customers leave is now critical to success with negative feedback potentially undoing all of your hard work.

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We gather feedback data from all these sources and more

Are your customers happy?

Happy customers are profitable customers. Keeping every customer happy is like spinning plates and it can be easy to get caught up in reams of customer feedback, obsessing about the detail. Handle gives you a top down view across each of the review platforms you connect, so you can see at glance how happy your customers are, if that varies across different platforms and where you should focus your time.

Reveal your happiest customers
Feedback customers
Feddback review impact

What impact do your reviews have?

People want to see reviews because they want to know what it’s like to be your customer. If you have lots of reviews that’s great, but it’s at the basic end of how someone considers buying from you. Handle analyses all of your reviews to create a confidence score, letting you see at a glance how accurate and influential your reviews are. The higher your confidence score, the more influence your reviews will have on readers plus they are also judged a true reflection of your business.

Understand your customer reviews

Manage and monitor customer feedback

Dealing with feedback either positive or negative can be time consuming. It can also be scary because you will occasionally meet unhappy people. Handle helps you be proactive, giving you the top level insight you need to monitor and manage all of your customer feedback, it also uses your feedback data to create specific actions that you can take to improve your processes and ensure valuable customer insight forms part of your business decision making processes.

Improve your customer feedback today
Feedback actions
reviewers avatar

Running a business is a constant battle with the invisible. You don't really know what's going on out there and you are never sure if the information you do get is useful or relevant. Handle is clear and simple, it gives me the high level information I need quickly so I can get back to running my business.

Chris Hanlon - Managing Director

Future Water ltd

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Bring your data together

Connect Website, Social, Feedback, Credit and Finance to Handle.